This is a difficult question to answer! Winter weather in Canada is unpredictable and sometimes we do experience “Snow Days”.
Generally speaking, it is the ‘Town snow plow ridge’, that will stop a vehicle from exiting a drive. We are very aware of this reality and attempt to open the base of our clients’ drives before they need to leave for work. However, if the Town plows your street shortly before you were hoping to leave, it would be very difficult for us to get there in time.
Be assured we do not overbook our employees or equipment. We are very strict about capping the total amount of work any one of our crews must do. There is a juggling act that we must do to balance the number of customers on a route, and the price we must charge to cover our costs. We feel our ratio is acceptable to most people, and hopefully it will be to you as well!